Return & Refund Policy

Effective Date: July 13, 2026

Welcome to Hasli Jewels. We value every customer and strive to deliver high-quality imitation jewellery. Please read our Return & Refund Policy carefully before placing an order.

1. General Policy

Hasli Jewels is committed to providing quality products. As imitation jewellery is a personal-use product, returns are accepted only under specific conditions mentioned in this policy.

By placing an order on our website, you agree to the terms of this Return & Refund Policy.

2. Eligible Returns

Returns are accepted only if:

  • The product is received damaged during transit.

  • The customer receives a wrong product.

  • The product received is significantly different from what was ordered.

Returns will not be accepted for:

  • Change of mind.

  • Personal preference.

  • Colour variation due to screen or lighting differences.

  • Size expectations not matching customer assumptions.

  • Normal wear and tear.

  • Products damaged after delivery.

  • Used, altered, repaired or improperly handled products.

3. Proof Required

To qualify for a return or refund, customers must provide:

  • A clear unboxing video recorded from the moment the sealed package is opened.

  • Alternatively, clear photographs showing the damaged product and packaging.

Claims without sufficient proof may not be approved.

4. Reporting Damage

Customers must report damaged or incorrect products within 48 hours of delivery.

The following information should be emailed to our customer support:

  • Order Number

  • Customer Name

  • Contact Number

  • Clear images

  • Unboxing video (if available)

  • Description of the issue

Late claims may not be accepted.

5. Return Shipping

Once the return request is approved:

  • The customer must securely pack the product.

  • The product must be shipped to the Hasli Jewels office address.

  • Return shipping charges must be paid by the customer.

  • Hasli Jewels does not reimburse return courier charges.

The customer is responsible for ensuring the returned parcel reaches us safely.

6. Inspection Process

After receiving the returned item, our quality team will inspect the product.

Inspection generally takes 3–7 working days.

The final decision regarding refund eligibility rests solely with Hasli Jewels after inspection.

7. Refund Policy

Depending on the inspection results, Hasli Jewels may approve:

  • Full refund

  • Partial refund

  • No refund

The refund amount depends on:

  • Product condition

  • Nature of damage

  • Verification of customer claim

  • Completeness of returned product and accessories

8. Refund Timeline

Approved refunds will generally be processed within 7–10 working days after successful inspection.

Refunds will be credited using the original payment method whenever possible.

Payment gateway and banking timelines may vary.

9. Non-Returnable Products

The following are not eligible for return:

  • Products without proof of purchase.

  • Products returned after the permitted period.

  • Products intentionally damaged.

  • Products showing signs of use.

  • Customized or special-order products (if applicable).

10. Order Cancellation

Orders may be cancelled only before dispatch.

Once the order has been shipped, cancellation is not possible.

11. Shipping Information

Orders are usually dispatched within 3 working days after successful payment.

Delivery generally takes around 7 days after dispatch, depending on the destination and India Post service availability.

Customers receive shipment tracking details by email once the parcel has been dispatched.

12. Contact

For return or refund assistance, please contact Hasli Jewels customer support through the contact details provided on our website.